Affiliate Program - Terms and Conditions

Promotional Studio Pty Ltd 
Last updated: May 2026 (v1.0)

If you have questions at any point, our team is happy to help: 
Phone: (07) 435 77 666 
Email: hello@promotionalstudio.com.au 
Contact form: promotionalstudio.com.au/contactus

These Terms govern participation in the affiliate referral program (Program) operated by Promotional Studio Pty Ltd ABN ABN 52 690 302 697 (Promotional Studio, we, us). By applying to join the Program and ticking the acceptance box, you (Affiliate, you) agree to these Terms.

1. Definitions

Approved Materials means logos, banners, product claims, descriptions and other promotional content made available by us through the Affiliate Portal or otherwise approved by us in writing. 

Commissionable Value means the value of a Qualifying Order excluding GST, freight and delivery charges, setup and artwork fees, and any products or categories we designate as excluded in the Schedule. 

Earning Window means the period stated in the Schedule during which orders from a Referred Customer qualify for commission, measured from the date of the Referred Customer's first Qualifying Order. 

GST Act means the A New Tax System (Goods and Services Tax) Act 1999 (Cth). 

Portal means the affiliate section of our website where you can view your referrals, commissions and payouts. 

Qualifying Order means an order from a Referred Customer that is confirmed, invoiced and paid in full, and not subsequently cancelled, refunded or credited (in whole or in part, in which case commission adjusts proportionally). 

Referred Customer means a business that becomes our customer as a result of your referral and is attributed to you under clause 5. 

RCTI means a recipient created tax invoice within the meaning of the GST Act. 

Schedule means Schedule 1 (Commission Structure) as in force from time to time under clause 13.

2. Joining the Program

2.1 Participation is by application and our approval. We may accept or decline any application at our discretion and are not obliged to give reasons.

2.2 You must provide accurate details on application, including your legal name, entity type, ABN (if you have one), GST registration status and bank account details, and keep them current through the Portal.

2.3 If you do not hold an ABN, you must either provide a completed Statement by a Supplier form or accept that we are required to withhold from payments at the rate prescribed by law (currently 47%).

2.4 You warrant that the information you provide is true and that you are entering the Program as an independent business or individual, not as our employee, agent or partner.

2.5 The Program is currently open only to participants resident or incorporated in Australia. Participation from New Zealand will be offered under a separate agreement governed by New Zealand law.

3. Appointment and relationship

3.1 We appoint you as a non-exclusive referrer. You are free to participate in other referral or affiliate programs, including those of our competitors, and we are free to appoint other affiliates and to market directly.

3.2 Nothing in these Terms creates an employment, agency, partnership or joint venture relationship. You have no authority to bind us, negotiate on our behalf, agree pricing, or make commitments to any person on our behalf.

3.3 You are responsible for your own tax affairs, insurances and business costs.

3.4 You may perform your promotional activities personally or through your employees, contractors, agents or automated business systems, provided you remain responsible for their compliance with these Terms as if their acts were your own.

4. What you are rewarded for

4.1 We pay commission for genuine referrals of businesses that become our customers, in accordance with the Schedule.

4.2 The Program has two categories, and the Schedule states which applies to you: (a) Trade Partner — agencies, designers, consultants and similar businesses that refer clients or contacts; and (b) Customer Referrer — existing customers (or their personnel acting with their employer's knowledge) who refer other businesses.

4.3 Individual Trade Partners. A natural person who is employed by, or is an officer of, another business may be admitted as a Trade Partner only if, at application and on an ongoing basis: (a) they participate in a personal capacity, and not in the course of, or in connection with, their employment or office; (b) they have obtained their employer's informed consent to their participation in the Program, including the nature of the commission arrangement and the approximate rate of commission payable, and have provided us with written confirmation of that consent; they notify us promptly of any change of employer and obtain fresh consent from any new employer before making any further referral; (c) each business they refer is one that, to their knowledge, has no existing business relationship with their employer, and is not a business they deal with, or whose relationship with their employer they manage or support, in the course of their role; and (d) clauses 5.4 and 8.5 continue to apply in full, including the prohibition on referring their own employer and the prior written consent requirement for any business for which they act in relation to procurement or supplier selection. Each referral made by an Individual Trade Partner includes a repeated warranty that paragraphs (a) and (c) are satisfied as at the date of that referral. You must notify us promptly if any Referred Customer develops a business relationship with your employer during the Earning Window, and we may, at our discretion, suspend commission accrual on future orders from that customer until the position is clarified. We may decline attribution, or withhold or reverse commission, where we reasonably believe this clause is not satisfied, following the process in clause 6.4.

4.4 Category determination. Where a person could fall within more than one category (for example, a natural person employed by an existing customer), the applicable category is determined by us at admission, not elected by the applicant, and is recorded in the Schedule that applies to them. A natural person whose employer is an existing customer of ours may be admitted as an Individual Trade Partner only by our express determination and only where the clause 4.3(b) informed consent has been given by that customer; otherwise they participate, if at all, as a Customer Referrer under clause 4.2(b).

5. Referrals and attribution

5.1 A business is attributed to you where it first reaches us through your tracking link, quotes your referral code, or is manually attributed to you by us in writing.

5.2 Attribution is on a first-touch basis: if a business is already attributed to another affiliate, or is already our customer or in active discussion with us, it cannot be attributed to you. Our records are prima facie evidence of attribution. You may dispute an attribution decision by written notice within 30 days of the decision appearing in the Portal, and unresolved disputes are dealt with under clause 14.

5.3 A Referred Customer remains attributed to you for the Earning Window. After the Earning Window ends, no further commission accrues in respect of that customer.

5.4 You must not refer, and no commission is payable for: (a) yourself, your own business, or any entity you control (including as a director, shareholder or trustee) or are employed by; (b) any business for which you act as an employee, agent, consultant or adviser in relation to procurement or supplier selection, unless that business has given written consent addressed to us before the referral is made (see clause 8.5); or (c) referrals generated through prohibited conduct under clause 8.

6. Commission

6.1 Commission accrues on Qualifying Orders at the rates, amounts, caps and thresholds in the Schedule, calculated on Commissionable Value.

6.2 Commission is earned only when the related customer invoice has been paid in full and the holding period in the Schedule has elapsed. Pending amounts shown in the Portal are indicative only.

6.3 If an invoice is partly paid, partly credited or refunded, commission is calculated or adjusted proportionally. Credit notes and refunds create corresponding negative adjustments, which are set off against future commission. If adjustments result in a negative balance that cannot be set off against future commission within 90 days, you must reimburse us the outstanding amount within 14 days of our written request.

6.4 We may withhold commission where we reasonably suspect the referral or order involves fraud, self-referral, breach of clause 8, or manipulation of the attribution system. Before withholding (or, where prior notice would defeat the purpose of the investigation, as soon as practicable afterwards) we will give you our reasons and an opportunity to respond in writing. We will complete any investigation within 30 days unless we notify you of a reasonable extension and the reason for it, and we will not extend any single investigation beyond 60 days in total, except where the matter has been referred to a law enforcement agency or regulatory body and we notify you of that referral, in which case we will review the withholding at least every 6 months and release any amounts not reasonably attributable to the referred matter. If no breach or manipulation is established, withheld amounts are released in the next payment cycle. We may reverse commission only where a breach or manipulation is established, and we will give you our reasons.

7. Payment, GST and RCTIs

7.1 We pay accrued earned commission monthly by EFT to your nominated account, provided the total payable meets the minimum payout threshold in the Schedule. Balances below the threshold roll forward.

7.2 RCTI agreement. Where you are registered for GST, the parties agree that: (a) we will issue RCTIs for commission payments, and you will not issue tax invoices for them; (b) we will issue an adjustment note for any adjustment event; (c) we warrant that we are registered for GST and will notify you if we cease to be registered; you warrant that your GST registration status is as indicated on your application and you will notify us immediately if you cease to be registered or your registration details change; (d) we will not issue an RCTI for a supply where either party ceases to satisfy the requirements of the applicable determination (the Recipient Created Tax Invoice Determination 2023, or any successor or replacement determination made by the Commissioner); and (e) this clause constitutes the written RCTI agreement contemplated by that determination, and your acceptance of these Terms (recorded with a timestamp and the version accepted) is your written agreement to it; and (f) if we notify you, giving at least 5 business days' notice, that RCTIs will not or can no longer be issued for these payments, this clause ceases to apply from the date stated in the notice (or, if no date is stated, from the fifth business day after the notice is given) and you must instead issue a complying tax invoice to us before each commission payment is made.

7.3 If you are registered for GST, commission amounts in the Schedule are exclusive of GST and GST will be added on the RCTI. If you are not registered, no GST applies.

7.4 We may deduct from any payment amounts we are required by law to withhold, including where no ABN is quoted and no Statement by a Supplier has been provided.

8. Your conduct obligations

8.1 Disclosure (mandatory). Whenever you recommend or promote Promotional Studio to any person, you must clearly and prominently disclose that you have a commercial relationship with us and may receive a commission. Disclosure must be made before or at the time of the recommendation, in the same medium, and must not be buried, abbreviated or ambiguous. Schedule 2 contains approved wording; you may use your own words provided the substance is equally clear. For social media posts, disclosure must appear at the beginning of the post or caption (for example "Ad" or "Paid partnership"), not solely in trailing hashtags. In video or audio content, disclosure must be made verbally or on screen at the point of the recommendation, not only in the description or caption; in short-form video, disclosure must also appear within the first few seconds, as an on-screen label or opening verbal statement.

8.2 Truthful promotion. You must not make any claim about us, our products, pricing, delivery times, origin of goods or capabilities other than claims contained in Approved Materials or on our website at the time. This does not prevent general, truthful statements about your own experience with us that do not concern pricing, delivery times, product specifications or origin claims. You must comply with the Australian Consumer Law and must not engage in misleading or deceptive conduct in connection with the Program.

8.3 Electronic messages. If you promote us by email, SMS or similar, you must comply with the Spam Act 2003 (Cth), including sending only with consent, identifying yourself as sender, and including a functional unsubscribe. You must not use purchased, scraped or harvested contact lists. Telemarketing, if any, must comply with the Do Not Call Register Act 2006 (Cth).

8.4 Advertising restrictions. You must not: (a) bid on, or use as keywords, "Promotional Studio", our product names, or confusingly similar terms (including misspellings) in any paid search or paid social advertising; (b) register domain names or social media handles incorporating our name or marks; (c) represent yourself as Promotional Studio, or use our name in a way that suggests you are us; or (d) place our links on sites containing unlawful, offensive or infringing content.

8.5 No secret commissions / conflicts. You must not accept commission in circumstances where doing so would constitute a secret commission or breach of duty to any person for whom you act, including your employer, principal or client. Where you wish to refer a business for which you act as adviser, agent or employee, you must first obtain that business's written consent to the commission arrangement and provide it to us. We may decline or reverse commission where we reasonably believe this clause is or would be breached.

8.6 Attribution integrity. You must not use cookie stuffing, forced clicks, iframes, misleading link cloaking, incentives to enter your code for orders you did not genuinely originate, or any other technique that manufactures attribution.

8.7 You must comply with all applicable laws in connection with the Program, including, where your promotion reaches New Zealand audiences, the Fair Trading Act 1986 (NZ) and the Unsolicited Electronic Messages Act 2007 (NZ). Participation by New Zealand affiliates is addressed in clause 2.5.

9. Intellectual property

9.1 We grant you a non-exclusive, revocable, non-transferable licence for the term of your participation to use the Approved Materials solely to promote us under these Terms. All goodwill accrues to us.

9.2 You must not alter Approved Materials, and must promptly cease using them (and remove published instances within 7 days) when your participation ends or we ask you to.

9.3 Clause 9.2 applies to Approved Materials only. You are not required to remove your own published content that mentions us without using Approved Materials, provided that, after your participation ends, it is not misleading as to the current status of your relationship with us (for example, by claiming a current partnership or an entitlement to commission).

10. Confidentiality and privacy

10.1 Information you access through the Portal, including the identity of Referred Customers, commission data and program performance, is our confidential information. You must not disclose it or use it other than to participate in the Program.

10.2 Each party must comply with applicable privacy law, including the Privacy Act 1988 (Cth) and, where relevant, the Privacy Act 2020 (NZ), in each case as amended or replaced from time to time, in respect of personal information handled in connection with the Program. You must not provide us with personal information about any individual unless you are entitled to do so.

10.3 Our privacy policy at https://promotionalstudio.com.au/privacy-policy describes how we handle information about affiliates and referred businesses, including that the referring affiliate can see the referred business's name and related commission events.

11. Term, suspension and ending participation

11.1 Your participation starts when we approve your application and continues until ended under this clause.

11.2 Either party may end participation for convenience on 30 days' written notice (email suffices).

11.3 We may suspend your participation, links and code immediately while we investigate a suspected material breach. We will tell you what we are investigating, and the investigation will follow the process and timeframe in clause 6.4. If no material breach is established, we will reinstate your participation promptly and any commission affected by the suspension remains payable in the ordinary course.

11.4 We may end your participation immediately by notice if you materially breach these Terms (including any breach of clauses 8.1 to 8.6), act fraudulently, or engage in conduct that a reasonable person would consider seriously harmful to our reputation. Where the breach is capable of remedy and does not involve fraud, dishonesty or a breach of clause 8.5, we will instead give you 14 days' written notice to remedy it, and may end your participation only if it is not remedied in that period.

11.5 Effect of ending. (a) If participation ends under clause 11.2 (convenience) or through no fault of yours: commission already earned, and commission that becomes earned in respect of Qualifying Orders confirmed before the end date, remains payable in the ordinary course. No new attributions occur, and no commission accrues on orders confirmed after the end date. (b) If we end for your material breach under clause 11.4: commission already paid is retained by you, but unpaid commission earned in respect of referrals or orders that are the direct subject of, or directly affected by, the breach is forfeited, and we may withhold other unpaid commission pending assessment of loss caused by the breach, refunding any balance not reasonably attributable to that loss.

12. Liability

12.1 Nothing in these Terms excludes rights that cannot lawfully be excluded, including under the Australian Consumer Law.

12.2 Subject to clause 12.1, neither party is liable to the other for indirect or consequential loss, loss of profit or loss of opportunity arising in connection with the Program.

12.3 Subject to clause 12.1, our total liability to you in connection with the Program is capped at the greater of the commission paid or payable to you in the 12 months before the event giving rise to liability and $2,000.

12.4 You are responsible for loss we suffer that arises directly from your breach of clauses 8.1 to 8.7 or clause 10, reduced to the extent we contributed to the loss. Subject to clause 12.1, and except for liability arising from fraud, dishonesty or wilful and knowing breach of clause 8.5, your total liability under this clause is capped at the greater of the commission paid or payable to you in the 12 months before the event giving rise to liability and $10,000.

13. Changes to these Terms and the Schedule

13.1 We may amend these Terms or the Schedule by giving you at least 30 days' written notice through the Portal and by email.

13.2 Amendments apply prospectively only. They do not affect commission already earned, or the rate and Earning Window applying to a Referred Customer whose first Qualifying Order predates the effective date of the change, which remain governed by the Schedule as at that first order.

13.3 If you do not accept an amendment, you may end participation under clause 11.2 before the amendment takes effect, and clause 11.5(a) applies.

14. Disputes

14.1 The parties will first attempt to resolve any dispute by good-faith discussion between senior representatives within 21 days of written notice of the dispute.

14.2 If the dispute is not resolved within that period, either party may refer it to mediation administered by a mediator agreed between the parties or, failing agreement within a further 14 days, appointed by the President of the Queensland Law Society, with the costs of the mediator shared equally. The mediation must be conducted within 30 days of the mediator's appointment, or such longer period as the parties agree. Neither party may start proceedings (except urgent injunctive relief) until the mediation has concluded or the other party has failed to participate in it.

15. General

15.1 These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

15.2 Notices may be given by email to the addresses registered in the Portal and are taken to be received the next business day. Portal notifications (including attribution decisions) are taken to be received, and time limits triggered by Portal events begin to run, on the third business day after they appear in the Portal.

15.3 You may not assign your rights under these Terms without our written consent. We may assign to a related body corporate on notice.

15.4 A clause found unenforceable is severed to the minimum extent necessary; the rest remains in force.

15.5 These Terms, the Schedule and your approved application form are the entire agreement about the Program.

Schedule 1 — Commission Structure

(As at 01 May 2026. Amendments per clause 13.)

Trade Partner

Customer Referrer

Both categories

Schedule 2 — Approved Disclosure Wording

Clause 8.1 requires disclosure whenever you recommend or promote us. You do not need to use these exact words. Any wording satisfies clause 8.1 provided it is clear, prominent, made before or at the time of the recommendation in the same medium, and conveys that you have a commercial relationship with us and may earn a commission. The examples below are a safe harbour: use them as written, adapt them, or use your own words to the same effect.

Written / formal

• "Full disclosure: we're a referral partner of Promotional Studio and receive a commission if you become a customer. We recommend them because we use them."
• "I'm a Promotional Studio referral partner and earn a commission on referred orders."

Casual and conversational (messages, DMs, in person)

• "Heads up, I'm one of their referral partners, so I earn a small commission if you end up ordering."
• "Quick disclosure: if you use my link I get a commission. Recommending them anyway because they're genuinely good."
• "Full transparency, they pay me a referral commission, but I'd point you to them regardless."
• Verbal (phone or face to face): telling the person, at the time of the recommendation, that you are a referral partner and earn a commission is sufficient.

Social media

• Begin the post or caption with "Ad", "Paid partnership with Promotional Studio", or an equivalent upfront statement such as "Referral partner post:".
• Short-form video: an on-screen label or spoken statement within the first few seconds (for example, "Quick heads up, I'm a Promotional Studio referral partner"), and disclosure at the point of the recommendation itself.

Email introductions

• A disclosure line within the introduction itself: "By way of disclosure, I'm a referral partner of theirs and receive a commission on referred sales."

What is NOT sufficient

• Hashtags alone at or near the end of a post (#sp, #affiliate, #ambassador), or a disclosure buried among other hashtags.
• Vague phrasing that does not convey payment, such as "proud supporter of", "in collaboration with", or "thanks to Promotional Studio".
• Disclosure made only after the person has enquired or purchased.
• A disclosure that appears only on your profile, bio, or website homepage when the recommendation is made elsewhere.