Trading Terms and Conditions

Promotional Studio Pty Ltd Last updated: May 2026

These terms and conditions form the contract between you and Promotional Studio Pty Ltd ("us", "we", "our"). By visiting or using our website, requesting a quote, or placing an order, you agree to be bound by them.

We are: Promotional Studio Pty Ltd, a company registered in Australia, ACN 690 302 697, ABN 52 690 302 697. Our mailing address is PO Box 7150, Redland Bay QLD 4165.

You are: Anyone who uses our website, requests a quote, or purchases goods or services from us.

Please read this agreement carefully. If you do not agree with it, please do not use our website or place an order.

These terms and conditions apply to all supplies of goods and services by us to you. They prevail over any terms proposed by you unless we have agreed otherwise in writing.

1. Definitions

In this agreement:

"Artwork" means any logos, brand assets, design files, images, or other visual materials provided by you for application to the Goods.

"Consumer" means any individual who, in connection with this agreement, is acting for a purpose outside their business.

"Custom Goods" means Goods that have been produced, decorated, or otherwise customised to your specific order, including by application of your Artwork or branding.

"Goods" means any of the goods we offer for sale or supply, including Custom Goods.

"Our Website" means any website operated by us, including all web pages under promotionalstudio.com.au.

"Order Portal" means the online customer portal available through our website, through which you can access your quotes, approve artwork and proofs, and track your order.

"Production" means the manufacturing, decoration, or customisation process applied to Goods following your approval of a production proof.

"Proof" means a production-ready visual representation of your order, including dimensions, colours, placement, and decoration method, submitted to you for approval before Production commences.

"Refund Policy" means our Refund Policy published at promotionalstudio.com.au/refund-policy.

"Shipping Policy" means our Shipping Policy published at promotionalstudio.com.au/shipping-policy.

2. Interpretation

2.1. A reference to one gender includes any or all genders. A reference to the singular may be read as a reference to the plural and vice versa where the context requires.

2.2. A reference to a person includes a human individual, a corporate entity, and any organisation managed or controlled as a unit.

2.3. Section headings are included for convenience only and do not affect interpretation.

2.4. A reference to an act or regulation includes any subsequent legislation of substantially the same intent.

2.5. Any obligation by either party not to do something includes an obligation not to permit another person to do that thing.

2.6. These terms and conditions apply to all supplies of Goods and services by us to you. They prevail over any terms proposed by you unless we have agreed otherwise in writing.

3. Our Contract With You

3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings.

3.2. Each party acknowledges that, in entering into this agreement, they do not rely on any representation, warranty, or document not forming part of this agreement.

3.3. If you use our website or place an order on behalf of another person or organisation, you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you in that capacity.

3.4. Because our products are sourced from a network of suppliers, we do not guarantee that all Goods advertised on our website are available at all times. Where a product is unavailable, we will notify you and offer alternatives or a refund.

3.5. We may update these terms from time to time. The terms that apply to your order are those published on our website on the day you place that order. A copy of the current version is always available at promotionalstudio.com.au/terms and will be accessible through your Order Portal.

3.6. Prices may change from time to time. We will never change a price so as to affect an order you have already placed and confirmed.

3.7. Where you purchase Goods from us through any arrangement other than via our website, these terms still apply to the extent they can be applied.

4. Quotes, Orders, and Acceptance

4.1. All prices on our website are indicative. An itemised quote, including product pricing, decoration costs, and applicable fees, will be generated when you proceed to checkout or request a quote. You will receive a PDF quote by email and it will also appear in your Order Portal.

4.2. Your order is an offer to purchase from us. No contract exists until we confirm acceptance of your order in writing.

4.3. We will confirm acceptance of your order by email. Our confirmation will include details of your purchase and the next steps in our order process.

4.4. At any time before an order is confirmed and production has commenced, we may decline to supply the Goods without giving a reason. If we decline, we will notify you promptly and arrange a full refund of any amount paid.

4.5. If the Goods you have ordered are not available, we will offer you alternatives. You may:

• accept the alternatives we offer; or
• cancel all or part of your order and receive a full refund of any amount paid for the unavailable items.

4.6. Our order process operates in the following stages, each of which is tracked in your Order Portal and confirmed to you by email:

• Quote: You generate a quote and receive a PDF by email and in your portal.
• Artwork: We prepare custom artwork based on your requirements for your review and approval.
• Confirmed: You sign and approve the quotation digitally. Your order is officially confirmed and proof preparation begins.
• Proof: A production proof is submitted to you for final sign-off. You may request changes or approve via your portal.
• Production: Once your proof is approved, production commences. You receive an estimated delivery date.
• Shipped: Your order is dispatched and you receive a tracking number by email.
• Delivered: A confirmation email and tax invoice are sent on delivery.

5. Custom Goods and Artwork Approval

5.1. This section applies to all Custom Goods.

5.2. Our contract to supply Custom Goods includes both the supply of the Goods and the customisation work you have requested.

5.3. Nothing said or done by us constitutes acceptance of an order for Custom Goods until we confirm acceptance in writing with details of our understanding of your requirements. From that point, both parties are bound by these terms.

5.4. Following confirmation of your order, we will prepare artwork and submit it to you for review and approval through your Order Portal. Once artwork is approved, we will prepare a Proof for your final sign-off before Production commences.

5.5. If you wish to make any changes to your order specification after confirmation, please contact your account manager as soon as possible. Additional costs may apply depending on what has already been completed. We will advise you of any additional costs before proceeding.

5.6. Production commences only after you have approved your Proof. By approving a Proof, you confirm that all details, including artwork, branding, colours, placement, quantities, and specifications, are correct. We proceed to Production in good faith based on your approval.

5.7. We are not liable for errors in the finished Goods that were present in an approved Proof and not identified by you before approval. If you have any concerns about a Proof, please use the Request Changes function in your Order Portal or contact your account manager before approving.

5.8. Cancellations are governed by our Refund Policy, available at promotionalstudio.com.au/refund-policy. In summary:

• Before artwork approval: you may request cancellation, subject to any non-recoverable costs already incurred on your behalf.
• After artwork approval: cancellation is not available as production resources will have been committed.
• After proof approval: cancellation is not available as Production will be underway.

6. Prices and GST

6.1. Prices are shown on our website and in your personalised quote. Where there is a discrepancy between a website price and a quoted price, the quoted price applies.

6.2. All prices exclude Goods and Services Tax (GST) unless stated otherwise. GST will be added at checkout where applicable.

6.3. If a price shown on our website has increased since you last viewed it, we will not dispatch Goods until you have confirmed that you wish to proceed at the current price.

6.4. If, by mistake, we have under-priced Goods, we are not obligated to supply them at the stated price. We will notify you before dispatching and give you the opportunity to confirm or cancel your order.

6.5. Delivery charges are in addition to the price of Goods and are set out in our Shipping Policy at promotionalstudio.com.au/shipping-policy.

7. Payment

7.1. Full payment is required before your order will be processed or dispatched. We will not split an order.

7.2. Payment is considered cleared once funds have been received and reconciled in our accounting system. Order processing commences only after payment has cleared. For credit card payments, processing begins upon settlement rather than authorisation.

7.3. Bank charges incurred by our receiving bank will be borne by us. All other charges relating to payment in a currency other than Australian dollars, including conversion fees, will be borne by you.

7.4. Any information we provide about exchange rates is indicative only and subject to change.

7.5. Where we owe you a refund, we will process it as soon as reasonably practicable and in any event within 10 business days of the date we confirm that a refund is due.

8. Payment Security

8.1. Card payments are not processed through pages controlled by us. We use one or more payment service providers who encrypt your card and bank account details in a secure environment.

8.2. If you have asked us to store your payment details for future purchases, those details will be encrypted and used only for transactions you authorise.

9. Delivery

9.1. Goods are delivered within the agreed lead time from the date your order is confirmed and payment has cleared. Delivery timeframes and estimated dates are set out in our Shipping Policy, available at promotionalstudio.com.au/shipping-policy.

9.2. Delivery of Goods will be made by carrier to the address you provided when placing your order. You must ensure that someone is present to accept delivery. You are solely responsible for providing accurate and complete delivery address information. We are not liable for failed or delayed delivery resulting from an incorrect address being provided.

9.3. We may deliver Goods in instalments if they are not all available at the same time.

9.4. Goods are at our risk until signed for by you or by any other person at the delivery address. If you have instructed us during the order process to leave the Goods without an acceptance signature, risk transfers upon delivery to the specified location. Signing "Unchecked", "Not Checked", or similar is not acceptable.

9.5. We will dispatch Goods via carrier and send you an email notification, including a tracking number, once your order has been dispatched. Some Goods may be dispatched directly from the manufacturer or supplier on our behalf. Where this occurs, your order remains subject to this Section 9 and our Shipping Policy. We are your primary point of contact for all delivery-related matters regardless of who dispatches your Goods.

9.6. When your Goods arrive, please check their condition and quantity immediately. If your Goods have been damaged in transit, you must notify us within 48 hours of receipt by contacting us at hello@promotionalstudio.com.au or (07) 435 77 666. When reporting damage, please provide your order number, photographs of the damaged packaging and Goods, and confirmation that the Goods have been retained and will not be disposed of without our written authorisation. We will assess your claim and respond within three business days. Where a claim is accepted, we will arrange a remedy in accordance with our obligations under the Australian Consumer Law (ACL).

9.7. We may deliver large or heavy Goods via specialist carriers, in which case approximate delivery timeframes will be provided when you place your order. Any time for delivery specified in an order is an estimate only. Time is not of the essence for delivery.

9.8. Nothing in this Section excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL), including any applicable consumer guarantees. Your statutory rights remain unaffected. Our Shipping Policy sets out the full terms governing delivery liability, Force Majeure, and carrier responsibility.

10. International Orders - Taxes and Duties

10.1. All orders shipping to a destination outside Australia are subject to the import duties, fees, and taxes applicable in your destination country. These charges are outside our control.

10.2. You are responsible for confirming that the Goods you are ordering are lawfully importable into your destination country, and for the payment of all applicable import duties, taxes, and customs fees.

10.3. Full details of our international shipping terms, including customs obligations, indicative duty estimates, and what happens if duties are refused, are set out in our Shipping Policy at promotionalstudio.com.au/shipping-policy.

11. Risk and Title

11.1. Ownership of the Goods does not pass to you until they have been paid for in full.

11.2. Risk in the Goods passes to you on delivery in accordance with Section 9 of these terms.

11.3. Until title passes to you, you must not pledge or charge the Goods as security, and must keep the Goods identifiable as our property.

11.4. If you have not paid for the Goods in full and we are unable to recover payment, we reserve the right to recover the Goods. You agree to allow us reasonable access to your premises for this purpose.

12. Defects and Warranty

12.1. We will repair, replace, or refund Goods that fail to comply with the Competition and Consumer Act 2010 (including the Australian Consumer Law) or that are found to be defective.

12.2. For Goods damaged in transit, you must notify us within 48 hours of receipt. Please refer to Section 9 of these terms and our Shipping Policy for the full claims process.

12.3. For manufacturing defects that become apparent through normal use after delivery, you must notify us within 30 days of receiving your order, or as soon as reasonably practicable after the defect becomes apparent.

12.4. When reporting a defect, please provide:

• your order number and proof of purchase;
• a clear description of the defect;
• photographs showing the defect; and
• confirmation that the Goods have been retained and will not be disposed of without our written authorisation.

12.5. Where we confirm that Goods are defective, we will offer a repair, replacement, or refund as appropriate to the nature and extent of the failure and your entitlements under the ACL. We will also reimburse reasonable return shipping costs where applicable.

12.6. Nothing in this Section excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law, including any applicable consumer guarantees. Your statutory rights remain unaffected.

13. Goods Returned

13.1. We do not accept returns unless there was a defect in the Goods at the time of supply, the Goods were produced incorrectly relative to your approved artwork or agreed specifications, or we have agreed in writing that you may return them.

Because our Goods are custom-manufactured to your specifications, we are unable to accept returns on the basis of change of mind. Please refer to our Refund Policy at promotionalstudio.com.au/refund-policy for full details of your rights and our obligations.

13.2. If you wish to return Goods, please contact us before doing so. You must notify us by email at hello@promotionalstudio.com.au, providing:

• your order number and proof of purchase;
• a description of the Goods and the defect or reason for return;
• clear photographs showing the issue where relevant; and
• confirmation that the Goods have been retained and will not be disposed of without our written authorisation.

We will assess your request and, where the return is accepted, issue a returns authorisation. Please do not send Goods back to us without a returns authorisation, as we may not be able to identify sufficient details to process your claim.

13.3. For Goods damaged in transit, you must notify us within 48 hours of receipt. Please refer to our Refund Policy and Shipping Policy for the full damage claims process.

13.4. Where Goods are to be returned, please ensure they are:

• securely wrapped to prevent further damage in transit;
• accompanied by your returns authorisation; and
• sent via a tracked postal or courier service.

Where Goods have been confirmed as defective or incorrectly produced, we will cover the reasonable cost of return shipping and the cost of shipping any replacement to you. Where Goods are too large or heavy to be reasonably returned, we will arrange collection at our cost.

Where a return is accepted for any other agreed reason, return shipping is at your cost and risk unless we advise otherwise in writing.

13.5. Where we confirm that Goods are defective or fail to meet a consumer guarantee under the Australian Consumer Law, we will offer a repair, replacement, or refund as appropriate to the nature of the failure and your entitlements under the Australian Consumer Law.

13.6. Nothing in this Section excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law, including any applicable consumer guarantees. Your statutory rights remain unaffected.

14. Customer Artwork and Brand Assets

14.1. Where you provide Artwork to us for application to your Goods, you retain full ownership of all intellectual property in that Artwork, including any logos, trademarks, and brand assets.

14.2. By providing Artwork to us, you grant us a non-exclusive licence to use, reproduce, and apply that Artwork solely for the purpose of producing and delivering your order. We will not use your Artwork for any other purpose without your prior written consent.

14.3. You warrant that:

• you own or are licensed to use all intellectual property rights in the Artwork you provide to us;
• the Artwork does not infringe the intellectual property rights of any third party;
• you have the authority to authorise us to reproduce and apply the Artwork as described in your order; and
• the Artwork does not contain anything unlawful, defamatory, or in breach of any third party's rights.

14.4. We may decline to produce Goods incorporating Artwork that we reasonably believe infringes third party intellectual property rights, contains unlawful content, or is otherwise inappropriate. We will notify you promptly if we decline on this basis.

14.5. You are solely responsible for ensuring that the Artwork you provide is of sufficient quality and resolution for the decoration method and product size specified. We will advise you if submitted Artwork is unlikely to reproduce well and will request an alternative where possible. However, where you approve a Proof that reflects the submitted Artwork, we proceed to Production in good faith based on that approval.

14.6. We may retain copies of your Artwork solely for the purpose of fulfilling your orders, managing reprints, and for our own business records. We handle your Artwork and any associated business information in accordance with our Privacy Policy at promotionalstudio.com.au/privacy-policy.

15. Our Intellectual Property

15.1. All intellectual property in our website, including its design, content, software, product descriptions, images, and pricing tools, belongs to us or our licensors. Nothing in this agreement grants you any right to use our intellectual property other than as expressly permitted.

15.2. The intellectual property in any design work, templates, or creative assets we create in producing your Custom Goods belongs to us, except to the extent that such work incorporates your Artwork, in which case your rights in that Artwork are unaffected.

15.3. Upon full payment of your order, we grant you an exclusive, perpetual licence to use the finished Custom Goods as produced. You may not assign this licence except by way of sale or transfer of the Goods themselves.

15.4. You must not copy, reproduce, scrape, or systematically collect any content from our website, including product listings, descriptions, pricing, or images, without our prior written consent.

15.5. You may create a hyperlink to our website for the purpose of promoting a common interest, provided you do not portray us or our products in a false, misleading, or offensive manner. You must not use our logo or trademarks as part of any link without our express written consent.

16. Website Use

16.1. You agree to use our website only for lawful purposes and in a manner consistent with these terms.

16.2. You must not use our website to:

• impersonate any person or misrepresent your identity or affiliation;
• transmit any unlawful, defamatory, or harmful content;
• attempt to gain unauthorised access to any part of our website or systems;
• introduce viruses, malware, or other harmful code;
• scrape, harvest, or systematically collect data from our website; or
• engage in any activity that interferes with or disrupts the operation of our website.

16.3. We may suspend or terminate your access to our website or Order Portal if you breach these terms or if we have reasonable grounds to believe that your use is causing harm to us, other users, or third parties.

16.4. We are not obliged to monitor the content or activity on our website but may do so without notice for the purposes of ensuring compliance with these terms and applicable law.

17. Disclaimers and Liability

17.1. Nothing in this Section excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL), including any applicable consumer guarantees. Your statutory rights as a consumer remain unaffected.

17.2. Our website and its content are provided in good faith. We make reasonable efforts to ensure the accuracy of product descriptions, pricing, and other information, but we do not warrant that all content is free from errors. We would appreciate you letting us know if you find any inaccuracies.

17.3. Subject to the ACL and to the maximum extent permitted by law, we exclude all liability for:

• indirect, special, or consequential loss or damage arising from your use of our website or the purchase of Goods;
• loss of revenue, profits, data, or business opportunity; and
• technical errors, delays, or interruptions to our website or Order Portal.

17.4. Subject to the ACL, our total liability to you for any claim arising under or in connection with these terms is limited to the value of the Goods or services that are the subject of the claim.

17.5. Where you are a Consumer under the ACL and a consumer guarantee applies, we will not rely on any limitation in this Section to the extent it would otherwise limit or exclude a remedy to which you are entitled.

18. Your Account and Order Portal

18.1. You agree to provide accurate, current, and complete information when creating your account or placing an order, and to keep that information up to date.

18.2. You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Please notify us immediately if you believe your account has been accessed without your authorisation.

18.3. You must not share your account login details with any third party.

19. Indemnity

You agree to indemnify us against all reasonable costs, claims, and expenses arising directly from:

19.1. your breach of these terms;

19.2. any infringement of a third party's intellectual property rights arising from Artwork or content you have provided to us; or

19.3. any act or omission by you that causes loss or damage to us or a third party in connection with your order.

20. Miscellaneous

20.1. Email communications. When we communicate with you, we do so primarily by email and through your Order Portal. You agree that email communications are contractually binding in the same way as signed written correspondence.

20.2. Goods or services provided free of charge. Where we provide goods or services without charge, such as complimentary design assistance or virtual mockups, they are provided as a courtesy and not as part of any paid contract. No contractual obligation arises in respect of those goods or services.

20.3. Severability. If any term of this agreement is found to be void, invalid, or unenforceable in any jurisdiction, it shall be modified only to the minimum extent necessary to make it valid and enforceable. All other terms remain in full force.

20.4. No waiver. A failure or delay by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy, nor does it limit any future exercise of that right or remedy.

20.5. Assignment. The rights and obligations of the parties under this agreement pass to any permitted successor. You may not assign your rights or obligations without our prior written consent.

20.6. Notices. Any formal notice under this agreement may be sent by email to the address from which the receiving party last sent email, or by post to their registered or last known address. Email notices are deemed received within 24 hours of sending, provided no non-delivery notification is received. Postal notices sent by recorded delivery are deemed received within 72 hours of posting to the correct address.

20.7. Force Majeure. We will not be liable for any delay or failure to perform our obligations under this agreement where that delay or failure arises from circumstances beyond our reasonable control, including extreme weather events, natural disasters, carrier disruptions, industrial action, or government-imposed restrictions. We remain responsible for delays caused by our own acts or omissions. Our obligations during and following a Force Majeure Event are set out in our Shipping Policy at promotionalstudio.com.au/shipping-policy.

20.8. Dispute resolution. If a dispute arises between the parties under this agreement, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved through negotiation within 10 business days of written notice, the parties agree to attempt mediation before commencing arbitration or litigation.

20.9. Third parties. Unless otherwise stated, this agreement does not give any rights to any third party.

20.10. Governing law. This agreement is governed by the laws of Queensland, Australia. Both parties submit to the exclusive jurisdiction of the courts of Queensland for the resolution of any dispute arising from this agreement.

21. Contact Us

If you have any questions about these terms, or about your order, please get in touch.

Phone: (07) 435 77 666 
Email: hello@promotionalstudio.com.au 
Contact form: promotionalstudio.com.au/contactus  
Order Portal: Available at promotionalstudio.com.au  after sign-in

The current version of these terms is always available at: promotionalstudio.com.au/terms